Tom Cipriano has been working in the IT, HR, and Web arena for
over 15 years now. He is
a extremely application friendly Systems Administrator/Technical
Analyst with knowledge of multiple platforms. I have worked as a
consultant for numerous large scale companies which has given me
access to a wide array of skills and application know how that I
am ready to bring to my next position.
Some of my prior Positions:
* Central Security Administration Cyber Security Identity
Access Managaement- FirstEnergy
* Network Engineer Comcast Business Class
* Document Management-SRC(Submission Ready Coordinator)
* SAP SRM Analyst Shire Pharmaceuticals
* SAP HRIS Analyst-Wyeth
* Access/Identity Management Vanguard
* Account Executive/Sales Support SAP America
* Technical Recruiter Xerox.
Identity Access Management Governance and Controls
2018 – March 2019 7 months
Quality Control numerous
Applications using the ARQC-Application Repository Quality
Control and RCM- Role Change Modify) internal proprietary
Ensure access a user holds within an application matches the
access a user holds on record in the Vanguard systems, or
repositories, CA Provisioning Manager, Sailpoint, UPODB/Access
and VISA, on a daily weekly/Monthly basis. Research hundreds of
Discrepancies and send to numerous internal departments for
review and Remediation. (Four Discrepancy types: Application
Only/Repository Only/Both but no match and Both with some
RCM Verify Roles/Template/App Groups
Business Functions are created or modified as requested from a
approved BAM-Business Access Management Request and that any
creations or modifications are within IAM Role Guidelines and
VISA-Vanguard Information Security Administration
There are multiple discrepancy types, Including-Invalid BAM
Request#, Deletions, Naming Convention Issues, Invalid
Environment, Security Code Violation, Owner Violation, Incorrect
or missing comments,Incorrect Description, and Termed
We research the discrepancies based on UI, and current
information within CA Provisioning Manager and Lotus
Notes/Service Now and provide remediation comments, root cause
and remedy steps.
Proficiency in the areas of Identity Management, Role Management
(RBAC), Entitlements Management, IT Risk, and Assurance/Audit
November 2016 to March 2017
(Contract assignment thru CSS-Tech) Founders Park West Chester,
SAP Security Admin
* Major Accomplishments: SAP security administration and reports
in SUIM for PRD PRO and SSP Updated SAP security in numerous
Boxes/Systems Built Security for Contractors And Employees
Workday, Active Directory, PowerShell Scripting, Worked on QVC
outsourcing initiative to reduce costs by outsourcing
departments to Poland. Helped create user accounts for
Contractors in Poland. Worked with Global QVC teams creating and
removing access. Helped with testing and cleanup projects for
new Sailpoint system.
Cyber Security CSA Central Security Administration
Identity/Access Management at FirstEnergy thru
August 2013 –September
Create, Remove and Administer/Build/Provision
access for all Employees and Contractors in Active Directory and
SAP. Create access to Drives, MobilIron, Lotus Notes, Outlook,
Sharepoint. Numerous platforms in SAP. Add Roles in SAP
according to FERC codes.
Federal Energy Regulatory Commission.
CIP (Critical Infrastructure Protection) standard.
FirstEnergy Nuclear Operating Company (FENOC), a subsidiary of
FirstEnergy Corp., operates the corporation’s three nuclear
power facilities: the two-unit Beaver Valley Nuclear Power
Station in Shippingport, Pennsylvania; the Davis-Besse Nuclear
Power Station in Oak Harbor, Ohio; and the Perry Nuclear Power
Plant in Perry, Ohio.
Adding Roles in Non-Prod SD1
Adding a new User to EBP BBP010
Adding a role to an existing user in BBP EBP
Adding SAP access to an Employee in SAP SSP
Approvals for 92000264, 92000266, 92000308 - Adding access for
Standard Tasks in SSP
Creating Secondary H IDs in SAP
Creating, Changing, or Removing a CIC profile from an Employee
Default SAP Roles for Supervisory and above Position
Creating access in GRC,GP1,GD1
HR Developer Role for BW Systems
Multi-Factor Authentication (MFA) and Single Sign On (SSO)
IW66 - SAP HR Notifications
SUIM - How to see who has access to certain Roles in SAP BWP
Dummy Positions for CRM Business Roles
RSA SecurID Tokens
Creating Accounts for Reading, PA Call Center Contractors - Role
Creating Accounts for Akron, Ohio and Fairmont, WV Call Center
Contractors - Role Based Security
IBM OnDemand User Security Admin
Create Admin and Privileged Accounts
Creating Portal Groups User - Creating Lotus Notes accounts for
User - Creating Lotus Notes accounts for Employees
User - Changing a Name in Notes
Group - Creating a Notes group
Creating Team Mailboxes, Team iNotes Mailboxes, and Team
Reports - Creating Hyena Reports
Security within Filenet -SAP Business Objects
Went from Notes to Outlook and Sametime to Lync to Skype
Attended CSA Team meeting at West Penn Power/Allegheny Energy
in Greensburg, PA for FIM training.
***SAP/FIM Onboarding Process
(Contractors/Employees/Interns & Conversions -Contractor to
**Add SAP Roles to every SAP Box/System within the company upon
**FIM-Forefront Identity Manager-Microsoft-Now Controls Active
Directory-Middleware they are slowly moving toward automated
security groups based on positions/FERC and more self service
access with the roll out from 7.0 HP Service Manager to 9.0.
**Run PowerShell Scripts for FIM in order to add bulk users and
numerous bulk groups to Active Directory.
*Plus numerous other procedures.
January 2011 – June
2013 -Horsham, PA
Support Business Class customers (Central Division Michigan
Carolina,Georgia,Alabama, Mississippi Kentucky,Arkansas,
Louisiana and Florida) work with numerous systems and
applications.Troubleshoot networking issues,also support
Business Class Voice and TV.Telnet troubleshooting appliances on
the network configure security cameras/dvr, port forwarding.
Assign public/private ip address in SMC
gateway. Email setups imap-pop3 issues. Web hosting domain name
setup on business class portal. Explain phone portal setup and
troubleshoot phone issues. Create numerous tickets in BMC
Remedy.Build Static IP's Block of 1,5,and 13. Work with ACSR,
Comtrec/AWD, DST, Watchtower and more.2012 National Incentive
F.A.R program for the fiscal month of July winner. Handle up to
50 technical troubleshooting calls in an 8-hour day.2012
National incentive program for Business Services FAR.
5/2008-3/2009 SRC Coordinator Document
Management- (Consultant) Collegeville, PA
Vaccines Wyeth Biotech TO&PS (Technical Operations &
Wyeth BES-(Biotech External Supply) 13V Drug Product
13-valent pneumococcal conjugate vaccine (13v PnC)
Update and edit IND=Investigational New Drug and NDA= New Drug
Application submissions so that they meet Submission Ready
Component Standards set by the FDA=(Food
Use the WSST
Wyeth Submission Style Template when updating documents
for quality review in MS Word format. Perform quality reviews on
large scale PDF documents. Modify documents (Charts,
Graphs,Pictures,Tables) with WSST toolbar in Word 2003 add
TOC,LOT,LOF,Bookmarks,Hyperlinks,and annotations. Sample
Document Upload to EMC
erooms and Draft EDMS where document is converted to PDF
and reworked according toWyeth specs. Once Document is perfected
it is moved to EDMS Final and is emailed to all necessary
parties for packaging in Regulatory Affairs/Submissions
Management. Work on eCTD=Electronic Common Technical
Documents,Batch Records in EDMS=(Electronic Data Management
System AKA Documentum)
and the internal eSS=Electronic Submission system which is used
to assemble and review electronic Common Technical Document
(eCTD) submissions as well as other electronic submissions such
as eNDA and eIND. Navigate and check out files and create
different Renditions of documents in EDMS. Went through multiple
CBT and extensive classroom training to gain access to systems.
Use Acrobat 7.0 with Compose and ISI Toolbox plug ins. Work in
Dossier Development eroom by emc2-Documentum eroom
Content Management product. SRC 101 & 201 Training in Pearl
Pharmaceuticals (Consultant) Chesterbrook,PA
Currently handling all PR/PO's in SAP SRM application. Working
with all departments to revamp and streamline process. Also
using Recruitment Management Application called Projectix
First Advantage to enter and modify Job Requisitions thru
the hiring process.
10/2007-12/2007 Wyeth Pharmaceuticals (Consultant thru Kelly)
Working on year end Partner reports for Research &
Development - Neuroscience Project Management. Taking survey
data from Inquisite
software and exporting it out to numerous Spider and Line Charts
in Excel and PowerPoint.
East Greenville, PA
Add new Blackberry
Devices to the BES-(Blackberry
Monitor Knoll Hotline.
Handle all Active Directory resets and password issues.
Reset ID files in Notes work with version 6.5, 7.0 and 8.0
Setup new Notes users help archive files and troubleshoot Notes
Remote computers using Dameware,
VNC, and Windows Net Meeting.
Handle Firewall issues and troubleshoot Windows XP Professional
Work with Networking issues wireless and wired. Help hook up
wireless routers and Checkpoint
VPN issues with people working Remotely.
Download software from server to desktops or laptops.
Provide on site support in East Greenville. Physical and Remote
troubleshooting ofLaptops, Destops or Printer Devices.
Help Setup new computers and load new images to the floor from
the server (Thin Client).
Support numerous Sales Professionals in Showrooms or factories
In US and Canada
Add Network Printers in remote offices across the United
States.Add to DHCP Server.
all tickets including Critical Calls into GWI
in Lotus Notes.
Troubleshoot Postini Accounts.
Monitor log files on Lotus Administrator and reset quotas and
Monitor numerous Notes Servers.
Same Time, OS/400, JDE
World, Printing Systems, Desktop & Laptop Hardware,
LAN/WAN, Microsoft Office 2007, Anti-Virus, Spyware,
Checkpoint VPN, TCP/IP Networking, Dialup, Broadband, DHCP,
Vista, Wireless Technologies, Postini,
Email Systems, GWI
Ticket Tracking Software, Account Resets, Desktop System
Boot Disk, SMS Repair and install Hard Drives, &
Pharmaceuticals (Consultant) Malvern, PA
SAP HRIS PA=Personnel Administration and Organizational
Management. Process New Hires/EAN for all Domestic US offices.
Update and process Payroll and LOA requests. Run daily reports
in SAP. Manuever through multiple infotypes in SAP HRM.
Manipulate and delimit data. QA other Analysts for SOX
compliance. Verify SAP # and GID Global ID in Organizational
Management Module before processing in PA-Personnel
Administration Module. Process Bonus and Promotions updates in
SAP. Scrub and pull data from Vurv-Recruitmax into SAP
PA.Trained with Accenture.
**Department moving over to Accenture.**
(Contractor) Malvern, PA
BAM Business Access Management, Security Analyst
* Major Accomplishments:Working on migration project from SAM
to Computer Associates Etrust
Admin Application. SAM is a old mainframe application
system and Etrust is a newer windows GUI application. Verifying
old profiles creating numerous spreadsheets and reports for the
conversion process. Tracking and QA application by running and
creating testing scenerios in a DEV environment before
application moves to production. Attending numerous team
meetings and daily updates per departments to track and monitor
key issues and daily progress. Resolve BAM, PAM and CAM requests
from all internal departments through Lotus Notes smart forms.
Create modify and update Roles and Policies in ACF2 and Active
Directory as well as SAM
Admin. Putting together training manuals in Powerpoint and
training crew members on all the functions of Etrust Admin.
Processing VISA (Vanguard Information Security Administration)
requests for New Hires, and Job changes. Apply Application
Groups to RC and Job Code or create Custom Profile Groups to
restrict access. Grant access to numerous databases in Oracle
Enterprise Manager.Grant access in numerous platforms
Windows/Active Directory,Sybase,SQL,Oracle and Unix. Also
updated and created Cookbook policy and procedures in Lotus
Notes and updated and administered access for Lotus/Domino
databases. Administered access for Rightfax , Pershing
NetExPro, Event Calender, FileNet,
FedEx, Institutiional Communication= ICOMM,Pinnacle/Tide,ROM
Retail Order Management, SMS Remote Access,VISTA,VISION,
Compass, and Guardian. Also administered access for DST's
Automated Work Distributor (AWD) is a comprehensive business
process management (BPM), imaging, workflow, and customer
America (Contractor) Newtown
* Major Accomplishments: Advised and registered customers for
SAP training. Worked with all SAP customers and helped register
employees for certifications and training. Increased training
profits by 25% Met daily goals of 300,000 + daily. Made several
changes to workflow to help increase productivity and streamline
team efforts to attain daily goals. Worked in SAP R3
applications to track and register students in real time.
11/2005- 12/2005 Wyeth
Pharmaceuticals (Contractor) Collegeville, PA
Regulatory Submissions Associate (Regulatory
* Major Accomplishments: completed high quality submissions
following FDA regulatory guidelines and internal processes
within timelines. Prioritized all tasks involved for timely
completion. Helped team by validating changes in submissions for
Tygacil, Enbrel, Premarin, and Mylotarg using Adobe Acrobat 4.0
and 7.0 publishing software. Inserted Bookmarks, TOC, links and
Distilled documents internally and externally. Pulled documents
from Knowledge Management software called EDMS aka Documentum.
Used Compose and ISI Toolbox Adobe Acrobat plug-ins. Contractor
for Regulatory Affairs/Submissions Management.
11/2004- 11/2005 SAP
America (Systems, Applications, and Products) Newtown
SMB Business One
Handle and distribute EULA's Marketing Agreements, Test and Demo
Licenses, SDK, NDA's, Partner Agreements, Maintenance
Agreements, and Rider 1 Contracts. Work with EBP SAP's
E-Procurement System and ISP which is SAP's R-3
application(R=Real Time, 3=3 Tier). Distribute Marketing
Materials and supplies for Partners, Customers, and Team Members
throughout the US. Schedule and conduct Partner Webex's and Goto
Meeting's. Update Partner Portal website. Handle Training
Registration and questions concerning certification for Sales
and Consulting Training. Track Sales B1 Leads. Maintain numerous
Spreadsheets in Excel. Make sure Bills are payed for Vendors.
Create PR's and PO's in ISP Enjoy Purchasing. DHL Contracts and
Welcome Kits to SAP Partners. Assist Vice President of Business
One with daily tasks as well as Channel Sales Managers, Partner
Recruiters, Consulting & Pre-Sales Trainers and Technical
Support.Conduct Netmeetings and use Citrix Metaframe to connect
to German Business One Application. Also maintain information in
Business One in regards to Partners, Training and Sales. Make
suggestions on how to improve content and navigation on US
Portal so Partners are able to get to the information
faster-(Knowledge Management).Conduct Competitive studies.
8/2002- 11/2004 Independence
Blue Cross Wayne, PA
Benefit Administrator /HRIS Administrator
Virtua, Caesars, Ballys Park Place, Hilton,Computer Science
Corporation, Feds, & Agilent Technologies are some of the
groups I serviced in New York, New Jersey, and Delaware. Worked
for the Amerihealth
division. Answered questions involving HMO/POS coverage in
regards to health benefits and solved problems related to
claims, prescriptions, and billing. Involves multitasking with
numerous and extensive systems such as SLIQ 4.0,POWER MHS -
Computer Science Corporation,VALL,SLIQ,INFO,Mainframe AS/400 and
Merck Medco ESD just to name a few. Completed an extensive 12
week training course at IBX. Dealt with billing, DX Codes and
Procedure Codes. Explain to members how HMO's/POS, Open Access
& Flex Plans work research and look up numerous plans (TOC).
Explain Deductibles and Co-pays and advise and educate members
how to have procedures done according to their benefit plan.
Explain how POS and PPO and HMO's work. Explain and educate
members on Deductibles, Referrals, Allowed Amounts, Capitation,
Coinsurance, Medicare, and Precerts. Correct and update
enrollment problems additions and subtractions. Explain how
Cobra works. Also explain IHC Individual Health Coverage.
Designed Digital Dashboads to get to the different applications
and Internet sites using Flash MX.
1/2002 - 8/2002-Contractor ExxonMobil
Fuels Marketing Exton, PA
Customer Relations/Facilitator -
(Left before Company exported job to Canada)
Handle inbound and outbound phone calls for all Consumer related
issues related to Exxon Mobil (Forbes #2)Gas Stations,
Convenience Stores, Chemicals Div., Lubrications Div, and Mobil
One Oils. Create contact summaries in Firstwave
CRM internet based application. Reports are related to customer
complaints, concerns, injuries, or accidents. Facilitate for the
Customer, Station Manager and the Territory Manager. These
Contact summaries or reports are then tracked through Firstwave
documenting all comments from the customer and employees.
Letterhead is issued and tracked as well as emails and phone
calls. Reports are then faxed to Distributors, Station Managers,
and emailed to Territory Managers that over look the Stations.
Work closely with Risk Management and deal with Lawyers, Auto
Dealers on a daily basis. Also trained and handle Fuels
Qualities calls. This deals with customers that think they have
received bad gas at a station. This usually is the result of
water getting in the gas. Also handled Auto Repair Complaints
from the Stations throughout the US. Handle over 17k service
station throughout the USA. Search for stations in Firstwave and
internet web sites. Record and document spills at stations and
notify Osha and First Response for emergencies.
PCS Conshohocken, PA
Assistant Marketing Coordinator
Conducted Retention studies by calling and gathering statistics
from cellular users in the West Coast Fresno and Spokane
markets. Ran daily/weekly/monthly reports and spreadsheets from
access and excel scrubbed data. Cross sold services and hardware
and upgraded and educated consumers on cellular calling plans.
Worked in P2k system which is proprietary to Sprint PCS. Added
new subscribers deleted old cell plans and added new users hot
wired phones. Reviewed cell plans and explained many options
available to user's. Answered questions related to 3G-and future
technical wireless applications.
3/2000 - 9/2001 Xerox
Connect- Now called Xerox
Global Services Exton, PA
National Internet Researcher/Strategist CRS-(Central
Recruiting Services) Corporate
I, II Certified.
Negotiated prices and reduced costs by eliminating unnecessary
Internet Sites. Support 7+ Resource Specialists and Numerous
Hiring Managers with qualified technical resumes of candidates
on a National scale. Use cutting Edge tactics (X-ray, Flip web
sites, Gain Access). Trained on and use BrassRing
Enterprise Recruitment Software on daily basis. Work closely
with teammates and attend corporate meetings on a daily and
weekly basis. Recommend and research new and potential sources
for pooling stellar candidates. Extensive knowledge and
understanding of numerous Technical Terminologies and Life
cycles within the IT arena. Source candidates on a National
scale for Hiring Managers. Screen & Qualify potential
candidates. Research and source competitors nationally.
Responsible for Internet Strategy at Xerox Connect. Mentor and
train team on new web sites and technologies. In addition I
recruit Upper Level Technical and Sales Leaders in a
consultative environment (Principals, National Solutions
Architects, Directors, Application Developers, Solution
Engagement Managers, Sales Executives and more!) Participate in
(Needs Audit) with Hiring Managers and Resource Specialists.
Certified in behavioral based interviewing through DDI.
Worked on internal Web Design Team as Project Manager to upgrade
the external employment web page. Researched numerous job boards
to add enhancement to content and navigation.
5/1999 - 2/2000 Palarco-Now
Consulting Wayne, PA
Heavy daily Internet recruiting for specific hard to find niche
positions on a national scale.
Recommend new and alternative areas for recruitment on the
Attended numerous career fairs in the Delaware Valley area
(Tech-Expo, Professional Exchange).
Maintained job descriptions on numerous internet sites.Trained
Interviewed logged and tracked applicants in ACT database.
Participated in daily and weekly meetings with President and
Sales staff. Recruited ABAP,SAS,JD Edwards/Peoplesoft
9/1997 - 4/1999 DMW
Worldwide-(Direct Marketing Co.) Chesterbrook,
Human Resource Assistant
In charge of resume distribution between key managers.
Electronically process & file resumes with custom database
software according to EEOC standards.
Communicate daily with all departments in (Valley Forge, St
Louis, NY City, & Boston)
Create and disperse job ads through, Newspaper, Internet,
Intranet, & Industry Papers. Work with benchmark ADP
Software-Career Builder, HR
Perspectives, MS Office (Word, Excel, PowerPoint, Access,
& Knowledge Alliance.) Keep track of all ad expenses and
create monthly & Friday Reports. In charge of scheduling
& implementing new computer training courses. Register and
track training for all employees. Create Job Descriptions.
Managed hiring process of Information System dept. for Network
Administrators, Help Desk, and VB Programmers & Database
Administrators. Schedule & conduct interviews. Update
company web site and Microsoft outlook postings for all offices.
Negotiate rates with Temp Agencies, process timecards, and
communicate with managers and Temp Agency personnel. Evaluate
and participate in salary survey information with Watson
Wyatt. Research and report on Generation
X employment habits and develop a strategy for retention.
Recruit with local colleges and participate in internships.
College US-PA-Radnor, PA Human Resource Management
County Community College US-PA-Blue Bell, PA
Associate Degree- Criminal Justice
ACT 120 Certification