Tom Cipriano has been working in the IT, HR, and Web arena for over 15 years now. He is
a extremely application friendly Systems Administrator/Technical Analyst with knowledge of multiple platforms. I have worked as a consultant for numerous large scale companies which has given me access to a wide array of skills and application know how that I am ready to bring to my next position.
Some of my prior Positions:
* Central Security Administration Cyber Security Identity Access Managaement- FirstEnergy
* Network Engineer Comcast Business Class
* Document Management-SRC(Submission Ready Coordinator) Wyeth/Pfizer
* SAP SRM Analyst Shire Pharmaceuticals
* SAP HRIS Analyst-Wyeth
* Access/Identity Management Vanguard
* Account Executive/Sales Support SAP America
* Technical Recruiter Xerox.
Identity Access Management Governance and Controls Auditor-Consultant
September 2018 – March 2019 7 months
Quality Control numerous Applications using the ARQC-Application Repository Quality Control and RCM- Role Change Modify) internal proprietary toolsets.
Ensure access a user holds within an application matches the access a user holds on record in the Vanguard systems, or repositories, CA Provisioning Manager, Sailpoint, UPODB/Access and VISA, on a daily weekly/Monthly basis. Research hundreds of Discrepancies and send to numerous internal departments for review and Remediation. (Four Discrepancy types: Application Only/Repository Only/Both but no match and Both with some matches.
RCM Verify Roles/Template/App Groups
Business Functions are created or modified as requested from a approved BAM-Business Access Management Request and that any creations or modifications are within IAM Role Guidelines and VISA-Vanguard Information Security Administration guidelines.
There are multiple discrepancy types, Including-Invalid BAM Request#, Deletions, Naming Convention Issues, Invalid Environment, Security Code Violation, Owner Violation, Incorrect or missing comments,Incorrect Description, and Termed Owner.
We research the discrepancies based on UI, and current information within CA Provisioning Manager and Lotus Notes/Service Now and provide remediation comments, root cause and remedy steps.
Proficiency in the areas of Identity Management, Role Management (RBAC), Entitlements Management, IT Risk, and Assurance/Audit Management
Cyber Security CSA Central Security Administration Identity/Access Management at FirstEnergy thru Zempleo
August 2013 –September 2018 Reading -Wyomissing, Pennsylvania
Create, Remove and Administer/Build/Provision access for all Employees and Contractors in Active Directory and SAP. Create access to Drives, MobilIron, Lotus Notes, Outlook, Sharepoint. Numerous platforms in SAP. Add Roles in SAP according to FERC codes.
Federal Energy Regulatory Commission.
CIP (Critical Infrastructure Protection) standard.
FirstEnergy Nuclear Operating Company (FENOC), a subsidiary of FirstEnergy Corp., operates the corporation’s three nuclear power facilities: the two-unit Beaver Valley Nuclear Power Station in Shippingport, Pennsylvania; the Davis-Besse Nuclear Power Station in Oak Harbor, Ohio; and the Perry Nuclear Power Plant in Perry, Ohio.
SAP Production/QATraining/Development/Sandbox/Project-Integration/System Administration
Adding Roles in Non-Prod SD1
Adding a new User to EBP BBP010
Adding a role to an existing user in BBP EBP
Adding SAP access to an Employee in SAP SSP
Approvals for 92000264, 92000266, 92000308 - Adding access for Standard Tasks in SSP
Creating Secondary H IDs in SAP
Creating, Changing, or Removing a CIC profile from an Employee
Default SAP Roles for Supervisory and above Position
Creating access in GRC,GP1,GD1
HR Developer Role for BW Systems
Multi-Factor Authentication (MFA) and Single Sign On (SSO)
IW66 - SAP HR Notifications
SUIM - How to see who has access to certain Roles in SAP
BWP Standard Footprint
Dummy Positions for CRM Business Roles
RSA SecurID Tokens
Creating Accounts for Reading, PA Call Center Contractors - Role Based Security
Creating Accounts for Akron, Ohio and Fairmont, WV Call Center Contractors - Role Based Security
IBM OnDemand User Security Admin
Create Admin and Privileged Accounts
Creating Portal Groups User - Creating Lotus Notes accounts for Contractors
User - Creating Lotus Notes accounts for Employees
User - Changing a Name in Notes
Group - Creating a Notes group
Creating Team Mailboxes, Team iNotes Mailboxes, and Team Calendars
Reports - Creating Hyena Reports
Security within Filenet -SAP Business Objects
Went from Notes to Outlook and Sametime to Lync to Skype Business.
Attended CSA Team meeting at West Penn Power/Allegheny Energy in Greensburg, PA for FIM training.
***SAP/FIM Onboarding Process (Contractors/Employees/Interns & Conversions -Contractor to Employee)
**Add SAP Roles to every SAP Box/System within the company upon approval.
**FIM-Forefront Identity Manager-Microsoft-Now Controls Active Directory-Middleware they are slowly moving toward automated security groups based on positions/FERC and more self service access with the roll out from 7.0 HP Service Manager to 9.0. ITSM Software.
**Run PowerShell Scripts for FIM in order to add bulk users and numerous bulk groups to Active Directory.
*Plus numerous other procedures.
January 2011 – June 2013 -Horsham, PA
Support Business Class customers (Central Division Michigan Indiana,Illinois,Tennesee,Virginia,South Carolina,Georgia,Alabama, Mississippi Kentucky,Arkansas, Louisiana and Florida) work with numerous systems and applications.Troubleshoot networking issues,also support Business Class Voice and TV.Telnet troubleshooting appliances on the network configure security cameras/dvr, port forwarding. Assign public/private ip address in SMC gateway. Email setups imap-pop3 issues. Web hosting domain name setup on business class portal. Explain phone portal setup and troubleshoot phone issues. Create numerous tickets in BMC Remedy.Build Static IP's Block of 1,5,and 13. Work with ACSR, Comtrec/AWD, DST, Watchtower and more.2012 National Incentive F.A.R program for the fiscal month of July winner. Handle up to 50 technical troubleshooting calls in an 8-hour day.2012 National incentive program for Business Services FAR.
5/2008-3/2009 SRC Coordinator Document Management- (Consultant) Collegeville, PA
Vaccines Wyeth Biotech TO&PS (Technical Operations & Product
Wyeth BES-(Biotech External Supply) 13V Drug Product
13-valent pneumococcal conjugate vaccine (13v PnC)
Update and edit IND=Investigational New Drug and NDA= New Drug Application
submissions so that they meet Submission Ready Component Standards
set by the FDA=(Food
Use the WSST Wyeth Submission Style Template when updating documents
for quality review in MS Word format.
Perform quality reviews on large scale PDF documents. Modify documents (Charts, Graphs,Pictures,Tables) with WSST toolbar in Word 2003 add TOC,LOT,LOF,Bookmarks,Hyperlinks,and annotations. Sample Document Upload to EMC erooms and Draft EDMS where document is converted to PDF and reworked according toWyeth specs. Once Document is perfected it is moved to EDMS Final and is emailed to all necessary parties for packaging in Regulatory Affairs/Submissions Management. Work on eCTD=Electronic
Common Technical Documents,Batch Records in EDMS=(Electronic Data Management System
and the internal eSS=Electronic Submission system which is used to
assemble and review electronic Common Technical Document
(eCTD) submissions as well as other electronic submissions such as
eNDA and eIND. Navigate and check out files and create different Renditions
of documents in EDMS. Went through multiple CBT and extensive classroom
training to gain access to systems. Use Acrobat 7.0 with Compose and
ISI Toolbox plug ins. Work in Dossier Development eroom by emc2-Documentum
Management product. SRC 101 & 201 Training in Pearl River, NY.
Currently handling all PR/PO's in SAP SRM application. Working with all departments
to revamp and streamline process. Also using Recruitment Management Application
called Projectix First Advantage to
enter and modify Job Requisitions thru the
10/2007-12/2007 Wyeth Pharmaceuticals (Consultant thru Kelly) Collegeville,PA
Working on year end Partner reports for Research & Development - Neuroscience
Project Management. Taking survey data from Inquisite software and exporting
it out to numerous Spider and Line Charts in Excel and PowerPoint.
8/2007-10/2007 Knoll (Consultant VSS-INC)
East Greenville, PA
Add new Blackberry Devices
to the BES-(Blackberry
Monitor Knoll Hotline.
Handle all Active Directory resets and password issues.
Reset ID files in Notes work with version 6.5, 7.0 and 8.0
Setup new Notes users help archive files and troubleshoot Notes accounts.
Remote computers using Dameware,
Hyena, Real VNC, and Windows
Handle Firewall issues and troubleshoot Windows XP Professional and VISTA
Work with Networking issues wireless and wired. Help hook up wireless routers
VPN issues with people working Remotely.
Download software from server to desktops or laptops.
Provide on site support in East Greenville. Physical and Remote
troubleshooting ofLaptops, Destops or Printer Devices.
Help Setup new computers and load new images to the floor from the server (Thin
Support numerous Sales Professionals in Showrooms or factories In US and Canada
Add Network Printers in remote offices across the United States.Add to DHCP
Enter all tickets including
Critical Calls into GWI in
Troubleshoot Postini Accounts.
Monitor log files on Lotus Administrator and reset quotas and warning messages.
Monitor numerous Notes Servers.
Same Time, OS/400, JDE
Desktop & Laptop Hardware, LAN/WAN, Microsoft Office 2007, Anti-Virus,
Checkpoint VPN, TCP/IP Networking, Dialup, Broadband, DHCP, Vista, Wireless
Email Systems, GWI
Ticket Tracking Software, Account Resets, Desktop
System Reloads, BART Boot
SMS Repair and install Hard Drives, & Memory
Pharmaceuticals (Consultant) Malvern, PA
SAP HRIS PA=Personnel Administration and Organizational Management.
Process New Hires/EAN for all Domestic US offices. Update and process
Payroll and LOA requests.
Run daily reports in SAP. Manuever through multiple infotypes in
SAP HRM. Manipulate and delimit data. QA other Analysts for
SOX compliance. Verify SAP # and GID Global ID in Organizational Management
Module before processing in PA-Personnel Administration Module. Process
Bonus and Promotions updates in SAP. Scrub and pull data from
into SAP PA.Trained with Accenture.
**Department moving over to Accenture.**
(Contractor) Malvern, PA
BAM Business Access Management, Security Analyst
* Major Accomplishments:Working on migration project from SAM to Computer
Admin Application. SAM is a old mainframe application
system and Etrust is a newer windows GUI application.
numerous spreadsheets and reports for the conversion process.
Tracking and QA application by running and creating testing
environment before application moves to production. Attending
numerous team meetings and daily updates per departments
to track and
key issues and daily progress. Resolve BAM, PAM and CAM requests
from all internal departments through Lotus Notes smart
and update Roles and Policies in ACF2 and Active Directory
as well as SAM and Etrust
Admin. Putting together training manuals in Powerpoint
and training crew members on all the functions of Etrust
Admin. Processing VISA
Information Security Administration) requests for New Hires, and
Apply Application Groups to RC and Job Code or create Custom Profile
Groups to restrict access. Grant access to numerous databases
access in numerous platforms Windows/Active Directory,Sybase,SQL,Oracle
and Unix. Also updated and created Cookbook policy and
procedures in Lotus Notes and updated
and administered access for Lotus/Domino databases. Administered
Rightfax , Pershing
Event Calender, FileNet,
FedEx, Institutiional Communication= ICOMM,Pinnacle/Tide,ROM
Retail Order Management,
SMS Remote Access,VISTA,VISION,
Compass, and Guardian. Also administered access
for DST's Automated Work Distributor (AWD) is a comprehensive business
(BPM), imaging, workflow, and customer management system.
America (Contractor) Newtown
* Major Accomplishments: Advised and registered customers for SAP training.
Worked with all SAP customers and helped register employees for certifications
and training. Increased training profits by 25% Met daily goals of 300,000
+ daily. Made several changes to workflow to help increase productivity
and streamline team efforts to attain daily goals. Worked in SAP R3
applications to track and register students in real time.
11/2005- 12/2005 Wyeth
Pharmaceuticals (Contractor) Collegeville, PA
Regulatory Submissions Associate (Regulatory Affairs-Submissions
* Major Accomplishments: completed high quality submissions following
FDA regulatory guidelines and internal processes within timelines. Prioritized
all tasks involved for timely completion. Helped team by validating
changes in submissions for Tygacil, Enbrel, Premarin, and Mylotarg using
Adobe Acrobat 4.0 and 7.0 publishing software. Inserted Bookmarks, TOC,
links and Distilled documents internally and externally. Pulled documents
from Knowledge Management software called EDMS aka Documentum. Used
Compose and ISI Toolbox Adobe Acrobat plug-ins. Contractor for Regulatory
11/2004- 11/2005 SAP
America (Systems, Applications, and Products) Newtown
SMB Business One
Handle and distribute EULA's Marketing Agreements, Test and Demo Licenses,
SDK, NDA's, Partner Agreements, Maintenance Agreements, and Rider 1
Contracts. Work with
EBP SAP's E-Procurement System and ISP which is SAP's R-3 application(R=Real
Time, 3=3 Tier). Distribute Marketing Materials and supplies for
Partners, Customers, and Team Members throughout the US. Schedule and
conduct Partner Webex's and Goto Meeting's. Update Partner Portal website.
Registration and questions concerning certification for Sales and
Track Sales B1 Leads. Maintain numerous Spreadsheets in Excel. Make
sure Bills are payed for Vendors. Create PR's and PO's in ISP Enjoy
Purchasing. DHL Contracts and Welcome Kits to SAP Partners. Assist
Vice President of Business One with daily tasks as well as Channel
Sales Managers, Partner Recruiters, Consulting & Pre-Sales Trainers
and Technical Support.Conduct Netmeetings and use Citrix Metaframe
One Application. Also maintain information in Business One in regards
Partners, Training and Sales. Make suggestions on how to improve content
and navigation on US Portal so Partners are able to get to the information
faster-(Knowledge Management).Conduct Competitive studies.
8/2002- 11/2004 Independence Blue Cross
Benefit Administrator /HRIS Administrator
Virtua, Caesars, Ballys Park Place, Hilton,Computer Science Corporation,
Feds, & Agilent Technologies are some of the groups I serviced in
New York, New Jersey, and Delaware. Worked for the Amerihealth
division. Answered questions involving HMO/POS coverage in regards to
health benefits and solved problems related to claims, prescriptions,
and billing. Involves multitasking with numerous and extensive systems
such as SLIQ 4.0,POWER MHS - Computer Science Corporation,VALL,SLIQ,INFO,Mainframe
AS/400 and Merck Medco ESD just to name a few. Completed an extensive
12 week training course at IBX. Dealt with billing, DX Codes and Procedure
Codes. Explain to members how HMO's/POS, Open Access & Flex Plans
work research and look up numerous plans (TOC). Explain Deductibles
and Co-pays and advise and educate members how to have procedures done
according to their benefit plan. Explain how POS and PPO and HMO's work.
Explain and educate members on Deductibles, Referrals, Allowed Amounts,
Capitation, Coinsurance, Medicare, and Precerts. Correct and update
enrollment problems additions and subtractions. Explain how Cobra works.
Also explain IHC Individual Health Coverage. Designed Digital Dashboads
to get to the different applications and Internet sites using Flash
1/2002 - 8/2002-Contractor ExxonMobil
Fuels Marketing Exton, PA
Customer Relations/Facilitator - (Left
before Company exported job to Canada)
Handle inbound and outbound phone calls for all Consumer related issues
related to Exxon Mobil (Forbes #2)Gas Stations, Convenience Stores,
Chemicals Div., Lubrications Div, and Mobil One Oils. Create contact
summaries in Firstwave
CRM internet based application. Reports are related to customer complaints,
concerns, injuries, or accidents. Facilitate for the Customer, Station
Manager and the Territory Manager. These Contact summaries or reports
are then tracked through Firstwave
documenting all comments from the customer and employees. Letterhead
is issued and tracked as well as emails and phone calls. Reports are
then faxed to Distributors, Station Managers, and emailed to Territory
Managers that over look the Stations. Work closely with Risk Management
and deal with Lawyers, Auto Dealers on a daily basis. Also trained
handle Fuels Qualities calls. This deals with customers that think
they have received bad gas at a station. This usually is the result
getting in the gas. Also handled Auto Repair Complaints from
the Stations throughout the US. Handle over 17k service station throughout
the USA. Search for stations in Firstwave and internet web sites. Record
and document spills at stations and notify Osha and First Response
PCS Conshohocken, PA
Assistant Marketing Coordinator
Conducted Retention studies by calling and gathering statistics from
cellular users in the West Coast Fresno and Spokane markets. Ran daily/weekly/monthly
reports and spreadsheets from access and excel scrubbed data. Cross
sold services and hardware and upgraded and educated consumers on cellular
calling plans. Worked in P2k system which is proprietary to Sprint PCS.
Added new subscribers deleted old cell plans and added new users hot
wired phones. Reviewed cell plans and explained many options available
to user's. Answered questions related to 3G-and future technical wireless
3/2000 - 9/2001 Xerox
Connect- Now called Xerox
Global Services Exton, PA
National Internet Researcher/Strategist CRS-(Central Recruiting
AIRS I, II
Negotiated prices and reduced costs by eliminating unnecessary Internet
Sites. Support 7+ Resource Specialists and Numerous Hiring Managers
with qualified technical resumes of candidates on a National scale.
Use cutting Edge tactics (X-ray, Flip web sites, Gain Access). Trained
on and use BrassRing
Enterprise Recruitment Software on daily basis. Work closely with teammates
and attend corporate meetings on a daily and weekly basis. Recommend
and research new and potential sources for pooling stellar candidates.
Extensive knowledge and understanding of numerous Technical Terminologies
and Life cycles within the IT arena. Source candidates on a National
scale for Hiring Managers. Screen & Qualify potential candidates.
Research and source competitors nationally. Responsible for Internet
Strategy at Xerox Connect. Mentor and train team on new web sites and
technologies. In addition I recruit Upper Level Technical and Sales
Leaders in a consultative environment (Principals, National Solutions
Architects, Directors, Application Developers, Solution Engagement Managers,
Sales Executives and more!) Participate in (Needs Audit) with Hiring
Managers and Resource Specialists. Certified in behavioral based interviewing
through DDI. Worked
on internal Web Design Team as Project Manager to upgrade the external
employment web page. Researched numerous job boards to add enhancement
to content and navigation.
5/1999 - 2/2000 Palarco-Now
Consulting Wayne, PA
Heavy daily Internet recruiting for specific hard to find niche positions
on a national scale.
Recommend new and alternative areas for recruitment on the internet.
Attended numerous career fairs in the Delaware Valley area (Tech-Expo,
Maintained job descriptions on numerous internet sites.Trained by Breckenridge
Interviewed logged and tracked applicants in ACT database.
Participated in daily and weekly meetings with President and Sales staff.
Recruited ABAP,SAS,JD Edwards/Peoplesoft Programmers.
9/1997 - 4/1999 DMW
Worldwide-(Direct Marketing Co.) Chesterbrook,
Human Resource Assistant
In charge of resume distribution between key managers.
Electronically process & file resumes with custom database software
according to EEOC standards.
Communicate daily with all departments in (Valley Forge, St Louis, NY
City, & Boston)
Create and disperse job ads through, Newspaper, Internet, Intranet,
& Industry Papers. Work with benchmark ADP
Software-Career Builder, HR
Perspectives, MS Office (Word, Excel, PowerPoint, Access, &
Knowledge Alliance.) Keep track of all ad expenses and create monthly
& Friday Reports. In charge of scheduling & implementing new
computer training courses. Register and track training for all employees.
Create Job Descriptions. Managed hiring process of Information System
dept. for Network Administrators, Help Desk, and VB Programmers &
Database Administrators. Schedule & conduct interviews. Update company
web site and Microsoft outlook postings for all offices. Negotiate rates
with Temp Agencies, process timecards, and communicate with managers
and Temp Agency personnel. Evaluate and participate in salary survey
information with Watson
Wyatt. Research and report on Generation
X employment habits and develop a strategy for retention. Recruit
with local colleges and participate in internships.
US-PA-Radnor, PA Human Resource Management
1996 Montgomery County
Community College US-PA-Blue Bell, PA Associate Degree- Criminal
1994 ACT 120 Certification